Terms of service

Terms of Service

OVERVIEW

This website is operated by ADALORAA. Throughout the site, the terms “we”, “us” and “our” refer to our store.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms of Service.

SECTION 1 – ELIGIBILITY

By using this website, you confirm that:

  • You are at least 18 years old

  • You are legally able to enter into a binding agreement

SECTION 2 – PRODUCTS

We offer physical products including travel bags and accessories (such as detachable rolling bases).

  • Product images are for illustration purposes only

  • Colors and materials may slightly vary depending on screen settings

  • Our products are designed for normal personal use

⚠️ The detachable base system must be used as instructed. Misuse may cause damage.

SECTION 3 – ORDERS

When you place an order:

  • You are making an offer to purchase

  • We reserve the right to accept or reject any order

Orders are only confirmed after:

  • Payment is received

  • Confirmation email is sent

We may cancel orders due to:

  • Stock issues

  • Payment problems

  • Suspected fraud

SECTION 4 – PRICING & PAYMENTS

  • Prices are listed in your selected currency

  • Prices may change at any time

  • Taxes and shipping fees may apply

You agree that:

  • Your payment details are accurate

  • You are authorized to use the payment method

SECTION 5 – SHIPPING & DELIVERY

  • Delivery times are estimates only

  • We are not responsible for delays caused by:

    • Shipping carriers

    • Customs

    • External factors

Risk transfers to the customer once the product is shipped.

SECTION 6 – RETURNS & REFUNDS

All returns are handled according to our Return & Refund Policy.

For products with multiple components (such as bag + detachable base):

  • All parts must be returned together

  • Incomplete returns will not be accepted

SECTION 7 – PRODUCT USE

You agree to use our products:

  • For personal use only

  • According to instructions

We are not responsible for:

  • Damage caused by misuse

  • Overloading beyond recommended limits

  • Improper attachment of detachable components

SECTION 8 – INTELLECTUAL PROPERTY

All content on this website, including:

  • Images

  • Designs

  • Logos

  • Text

Is owned by us and may not be copied or used without permission.

SECTION 9 – LIMITATION OF LIABILITY

To the maximum extent permitted by law:

We are not liable for:

  • Indirect or incidental damages

  • Loss of profits

  • Damage caused by improper use of products

All products are provided “as is” without guarantees beyond applicable law.

SECTION 10 – THIRD-PARTY SERVICES

We may use third-party services (such as payment providers or Shopify).

We are not responsible for:

  • Their performance

  • Their policies

SECTION 11 – TERMINATION

We reserve the right to:

  • Suspend or terminate access to our website

  • Cancel orders if Terms are violated

SECTION 12 – GOVERNING LAW

These Terms are governed by the laws of Australia.

SECTION 13 – CHANGES TO TERMS

We may update these Terms at any time.

Continued use of our website means you accept the updated Terms.

SECTION 14 – CONTACT

For any questions, contact us at:

📧 info@adaloraa.com
ADALORAA
Adelaide, South Australia, AustraliaÂ