Shipping policy

Shipping Policy

ORDER PROCESSING

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order is shipped, you will receive a confirmation email with tracking details.


SHIPPING TIME

Estimated delivery times:

  • Worldwide: 7–15 business days

Please note that delivery times are estimates and may vary depending on location and external factors.


SHIPPING COSTS

Shipping costs are calculated at checkout based on your location.

We may offer free shipping promotions from time to time.


ORDER TRACKING

Once your order has been shipped, you will receive a tracking number via email.

You can use this to monitor your delivery status.


DELAYS

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs clearance

  • Weather conditions

  • High demand periods


LOST OR STOLEN PACKAGES

We are not responsible for lost or stolen packages after they have been marked as delivered.

If you believe your package is lost, please contact us and we will do our best to assist.


INCORRECT ADDRESS

Please ensure your shipping address is correct before placing your order.

We are not responsible for orders shipped to incorrect addresses provided by the customer.


SPLIT SHIPMENTS

Some orders may arrive in separate packages, especially if the product includes multiple components (such as the bag and detachable base).


DAMAGED ITEMS DURING SHIPPING

If your order arrives damaged, please contact us within 48 hours of delivery with photos or videos.

We will review the issue and offer a replacement or refund if applicable.


CUSTOMS, DUTIES & TAXES

For international orders:

  • Customers are responsible for any customs duties or taxes

  • We are not responsible for delays caused by customs


CONTACT

If you have any questions about shipping, contact us at:

📧 info@adaloraa.com